Refund policy
In Shop Order Policy
Enjoy our freshly made recipes immediately in our store. We cook without preservatives. Not satisfied? Return your order to our storefront location in Belton, MO, uneaten, in original packaging, with your receipt within 24 hours of purchase for a replacement, which must match returned order.
Online Order Policy
Miller's Gourmet Popcorn is known for our quality ingredients and movie made experience. If you’re not satisfied with the quality of your order, contact our team within 30 days of delivery for assistance. We cannot offer a refund or replacement if more than 30 days have passed since the date of delivery. We do not accept returns of any Miller's Gourmet products due to their perishable nature.
Miller's Gourmet Popcorn does not provide refunds or replacements for any of the following reasons:
- Shipping partner delivered your order earlier than was estimated
- Incorrect items and/or quantity and/or address provided at time of order
- Recipient refused delivery or was not present at time of delivery
- Item(s) unable to be delivered due to being shipped to a PO Box
- Item(s) still in transit
- Damage to packaging that does not impact quality or shelf life
- Customer consumed at least half (50%) of the Miller's Gourmet poduct
- Gift Certificate sales are final
How to Submit a Refund Request
- Make sure your situation meets the requirements outlined in the policy.
- Have your order number and photo(s) of your concerns ready. Photo's may be required based on the concern.
- Submit an email request or concern here or visit our contact us page here.
The photo(s) submitted with your replacement request will be used for feedback and training purposes. Due to the perishable nature of Miller's Gourmet Popcorn's products, all claims submitted without proper support will not be eligible for reshipment. Thank you for your understanding.